Mobile / Live
At 449bit, we are clear about what data we collect from your account, how it is used, and the steps available to you if you want to review or update it. Access to our platform and the protections described here depend on your local law and the eligible regions we serve.
This policy sets out the categories of personal information 449bit collects when you create an account, make a deposit through bKash or Nagad, or reach our support team. The information we collect falls into three broad groups: identity details you provide when registering, transaction records tied to your bKash or Nagad wallet activity on our platform, and technical data your device sends when you access the site — such as browser type, IP address and session duration. We collect this data to operate your account correctly, process wallet transactions, respond to your support requests, and meet any record-keeping obligations that apply under the laws of the regions where we are authorised to operate. We do not sell your personal information to third parties for their own marketing. Where we share data with payment processors — including the services that route your bKash or Nagad deposits — we share only what those processors need to complete the transaction. Retention periods vary by data category and by what applicable law requires. You can find the current retention schedule by contacting our support team through the routes listed on this page. This policy applies to registered accounts only; anonymous browsing data is handled separately under our cookie notice.
Our privacy policy is specific to data that 449bit itself controls. It does not extend to third-party services you reach from our platform, and it does not override the independent terms of payment networks like bKash or Nagad. Understanding the boundaries helps you know whose policy to read when a question arises. Eligibility and the extent of protections here depend on your local law and the region you access from.
All data created when you log in, update your profile, or verify your account sits inside this policy. That includes your registered mobile number, password hash, and any identity documents you submit through the account verification flow.
Deposits and withdrawals processed through your account wallet — including bKash and Nagad activity recorded on our side — fall within this policy. The payment network's own data handling is governed by its separate terms.
Pages you browse, sessions you open, and cookies placed by our platform are covered here. Our cookie notice, accessible in your account settings, gives you the controls to adjust non-essential cookies at any time.
Links to external sites, game content providers and payment gateways operate under their own privacy terms. Once you leave 449bit's platform environment, our policy no longer applies, and you should review the third party's own published terms.
Your account gives you direct access to the most common data actions without needing to contact us first. Log in and open the account settings page to review your registered details, update your mobile number, or change the email address linked to your profile. Transaction history — including records of bKash and Nagad deposits processed through your wallet — is visible in the account history section. If you spot an error in your stored details, the edit fields in account settings are the fastest correction route; changes take effect on the next page load. For anything your account panel does not let you change directly — such as a request to delete historical records or to receive a copy of the data we hold — reach out through the support contact routes listed on this page. We will acknowledge your request and describe the steps we follow to fulfil it. The availability of specific rights may depend on applicable law in your region.
Open account settings after logging in to see the personal details, verified mobile number and wallet records currently stored against your profile.
Use the edit fields in account settings to update your name, mobile number or email. If a field is locked for verification reasons, contact support to request an assisted correction.
Send your question through our published support route. Describe what data category your question is about so the team can route it to the right person quickly.
To request a copy of stored data or ask about retention periods, contact us via the support channel shown on this page. We will describe the process and any applicable timelines.
If you have a question about how your data is handled, or you want to exercise a right described in this policy, the routes below are the published ways to reach the 449bit support team. Use the channel that works best for your device. All policy-related requests are handled by the same team that manages account support.
Open the live chat widget from the bottom of any page while logged in. Describe your data question in the first message so the agent can direct you to the right team.
Send a written request to the email address listed in the Contact section of this site. Include your registered mobile number so the team can locate your account record.
The help centre linked from your account dashboard includes a privacy request form. Fill in the form fields and submit — a reference number is returned on screen so you can follow up.
Keeping your account data accurate and secure is an operational priority at 449bit, not just a policy statement. Every section below describes a real mechanism — from the cookie controls in your account to the process for requesting a change to retained records. What applies to you may vary depending on local law and the region you access from.
Non-essential cookies can be adjusted from the cookie settings panel in your account. Essential cookies that keep your session active and your wallet transactions secure cannot be switched off without affecting account functionality.
Your login credentials are stored in hashed form. We do not store your bKash or Nagad PIN; payment authentication happens on the respective payment network's own verified flow, not inside our platform.
Different data categories are held for different periods. Transaction records tied to your bKash or Nagad wallet activity are kept for as long as regulatory requirements and our operating obligations demand. Contact support for the current retention schedule.
To update locked fields, request a data export, or ask about deletion, use the privacy request form in the help centre or email us directly. We confirm receipt and outline next steps in writing.
The questions below cover the most common things account holders ask about data handling, access rights, cookies and how to contact us. If your question is not answered here, the support routes in the section above are the right place to start.
When you register, we collect your name, mobile number and any identity details required for account verification. After registration, we also record transaction data tied to your bKash or Nagad wallet activity and technical session data from your device. The full category list is in the policy details section above.
We share transaction data only with the payment processors needed to complete your deposit or withdrawal. We pass only what those processors require. We do not sell your financial data or share it with third parties for their own marketing purposes.
Log in and open account settings to review your stored profile details and transaction history. For a fuller picture of all data categories we hold, submit a request through the privacy request form in the help centre or contact us by email with your registered mobile number.
You can request deletion through the support contact routes listed on this page. We will outline which data can be removed immediately and which must be retained under applicable record-keeping obligations. What is possible depends on local law and the region you access from.
Essential cookies keep your session active and your wallet transactions secure — these cannot be switched off. Non-essential cookies, such as those used for preference tracking, can be adjusted in the cookie settings panel inside your account. Changes apply from your next page load.
Use the live chat widget, the email address in the Contact section, or the privacy request form in the help centre — all three routes reach the same support team. Include your registered mobile number and a brief description of the data category your concern relates to.